Privacy Policy

Last Updated: April 14, 2026

This website is owned and operated by DIGIPACE International Limited (referred to as "we", "us", or "our"). We take the privacy and security of our users' data very seriously. This Privacy Policy explains how we process your personal data when you use our products and services, including the AlphaTune wearable devices, mobile applications, and the website myalphatune.com (collectively, the "Services").

1. What Information Do We Collect?

To provide you with our wellness and neurological stimulation services, we may collect the following types of data:

  • Identity Data: Includes your name, email address, delivery address, phone number, and date of birth. This is collected when you create an account or place an order.

  • Transaction and Payment Data: When you make a purchase, our order form requires sensitive information such as credit card numbers. This data is protected by 128-bit encryption via SSL (Secure Sockets Layer). Please note that full payment details are processed by our secure third-party payment gateways (e.g., Airwallex).

  • Activity and Body Metrics Data: Depending on your use of AlphaTune products, we may process data related to your physical sessions, such as usage duration, stimulation patterns, and physiological feedback (e.g., heart rate or sleep trends) to provide personalized insights.

  • Technical and Cookie Data: We use cookies to improve your experience. This includes your IP address (used for currency conversion based on your location), technical logs, and device IDs.

    Note: By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. This info is stored in a temporary session cookie.

2. Why Do We Process Your Personal Data?

DIGIPACE International Limited processes your data for the following purposes:

  • Order Fulfillment: To process payments, manage shipments, and handle returns.

  • Communication: To send you order updates, security alerts, and support messages.

  • Personalization: With your consent, we use your data to recommend specific wellness programs or display relevant content.

  • Customer Support: To diagnose and resolve technical issues you may encounter with our hardware or software.

3. How Do We Use and Share Your Data?

We firmly believe in data transparency.

  • Non-Disclosure: We do not sell, lease, or rent your personal data to third parties for marketing or advertising purposes without your prior explicit consent.

  • Service Providers: We may share data with trusted partners who assist in operating our website (e.g., Shopify), conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Data Storage and Security

Unless otherwise required by your local laws, your Personal Data is stored on secure servers and is subject to regulations that guarantee a high level of protection. We implement various security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information.

5. Your Rights (GDPR & International Compliance)

Regardless of your location, we respect your rights to access, correct, or delete your personal data.

  • For EU Users: We comply with GDPR requirements regarding the processing of personal data.

  • For All Users: You may contact us at any time to request a copy of your data or to withdraw consent for data processing.

6. Changes to This Policy

DIGIPACE International Limited may modify this Policy at any time. If changes are material or adverse, we will post a prominent notice on our homepage (myalphatune.com) for 30 days. We recommend re-visiting this Policy periodically.

7. Contact Us

If you have any questions regarding this Privacy Policy, you may contact our data protection team:

DIGIPACE International Limited Address:

11A/F, Block 1, Camel Paint Building, 62 Hoi Yuen Road, Kwun Tong, Hong Kong 

Email: support@myalphatune.com