Shipping Policy

Last Updated: April 14, 2026

At AlphaTune, we strive to deliver your meditation and wellness devices as efficiently as possible. This policy outlines our shipping procedures and estimated timelines to ensure a smooth delivery experience.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Methods & Estimated Delivery

We ship worldwide from our fulfillment centers using trusted carriers such as USPS, UPS, DHL, and YunExpress.

Destination Estimated Delivery Time
United States 5–12 business days
Asia 5–10 business days
Australia / New Zealand 7–12 business days
Europe 7–15 business days
Other Regions 10–20 business days

Please note: Actual delivery times may vary due to customs clearance, local logistics conditions, or unforeseen global events.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout based on the destination and total weight of your package.

4. Customs, Duties, and Taxes

DIGIPACE International Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend contacting your local customs office for detailed information regarding your region's import policies.

5. Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24–48 hours. You can monitor your package directly on our website or through the carrier’s tracking portal.

6. Lost, Stolen, or Delayed Packages

If your tracking information shows that your package has been stuck in transit for more than 15 business days, or if you suspect it has been lost/stolen, please contact our support team immediately at support@myalphatune.com. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement.

7. Contact Us

For any shipping-related inquiries, please reach out to our customer support team:

DIGIPACE International Limited

Address: 11A/F, Block 1, Camel Paint Building, 62 Hoi Yuen Road, Kwun Tong, Hong Kong

Email: support@myalphatune.com